Refund Policy

1. Refund Eligibility

Full Refund (7 Days)

You are eligible for a complete refund if:

• Request is made within 7 calendar days of your first payment
• You have not achieved 3 or more Take Profit 1 (TP1) hits during the trial period
• Account is not flagged for abuse or signal sharing violations
• Original payment method is still valid for refund processing

No Refund Conditions

Refunds are not available for:

• Subscriptions older than 7 days from first payment
• Premium subscribers who received our exclusive managed trading signals
• Accounts with 3+ TP1 hits (indicating value received)
• Subscribers who violated terms by sharing signals
• Claims based on trading losses or poor personal risk management

2. Refund Process

How to Request

1. Email hello@cleanhits.io with subject "Refund Request"
2. Include your subscription email and reason for refund
3. Our team will review within 24 hours
4. If approved, refund processing begins immediately

Processing Times

• Credit/Debit Cards: 3-5 business days
• PayPal: 1-2 business days
• Cryptocurrency: Not refundable (converted to EUR equivalent for card refund)
• Bank Transfers: 5-10 business days

3. Subscription Cancellation

Cancel-anytime policy for active subscriptions:

• Immediate Effect: Cancellation is effective immediately upon request
• No Pro-Rata Refunds: You retain access for the full billing period already paid
• Auto-Renewal: Prevents future charges but doesn't refund current period
• Re-Subscription: You can re-subscribe at any time at current pricing

4. Annual Subscription Refunds

Special terms for 12-month subscribers:

• 7-Day Window: Full refund available within 7 days (same as monthly)
• After 7 Days: Pro-rata refund available until month 3
• After 3 Months: No refund available (but can cancel to stop auto-renewal)
• Premium Annual: No partial refunds after 30 days due to exclusive signal access

5. Chargebacks & Disputes

Regarding payment disputes:

• We will cooperate with legitimate chargeback inquiries
• Accounts with chargebacks are immediately suspended
• Evidence of service delivery will be provided to card issuers
• Frivolous chargebacks may result in collection proceedings

6. Refund Abuse Prevention

To prevent refund abuse and maintain fair pricing for all customers:

• One Refund Per Customer: Only one refund allowed per email/payment method
• Signal Sharing Detection: Accounts sharing signals forfeit all refund rights
• Multiple Account Abuse: Creating multiple accounts with same identity results in termination
• Good Faith Requirement: Refunds are for genuine dissatisfaction, not strategy testing

7. Exceptional Circumstances

Refunds outside normal policy may be considered for:

• Technical Issues: Extended platform outages preventing signal access
• Medical Emergencies: Documented medical issues requiring trading cessation
• Service Changes: Significant downgrades to service offering
• Force Majeure: War, natural disasters, or regulatory changes preventing service delivery

These are evaluated case-by-case and require documentation.

8. Contact Information

For refund requests or questions:

9. Policy Changes

This refund policy may be updated to reflect service changes or regulatory requirements. Changes to refund terms:

• Only apply to new subscriptions after the change date
• Existing subscribers retain their original refund terms
• Will be announced via email and our communication channels
• Cannot be made retroactively more restrictive